RETURNS
Because each item is custom-made following purchase, returns and exchanges are not accepted unless we determine the error to be ours. Customer satisfaction is extremely important to us! If we have made a mistake in creating your item, we will happily & quickly provide an exchange!

To request an exchange, please contact us with your order # and a brief description of the problem. We will work with you to resolve the situation. The original item must be returned to us before the exchange will be processed.

PRIVACY POLICY
Your privacy is very important to us!
To ensure quality customer service, making a purchase requires that you supply your contact information (name-email address-shipping address). When purchasing, you will create an account that will store your information, so the next time you shop with us, you will simply log in. Your information is securely stored and is strictly confidential. We use this for your convenience, to send you discounts & information on Goosy Gear, and to process our orders only.

The information you provide to us will be used solely by us. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law.

Visit our Frequently Asked Questions Page for additional information.

Please feel free to contact us with questions or concerns.

Thank you.